IVR or Interactive Voice Response is a system or technology which makes it possible for a computer to communicate with humans by way of voice interaction and DTMF (Dual-tone Multi-frequency) signals using a keypad.
In the telecommunications industry, IVR makes it possible for clients to create an interaction with a company’s host system through a telephone keypad, or in certain cases, by speech recognition.
IVR gives responses through a pre-recorded audio to enable the callers to navigate through the system and find a way to proceed. In general, this technology is for the purpose of managing and handling a massive volume of calls.
With the constant evolution of technology, the use of IVR Systems has expanded to accommodate other areas which are beyond the business and corporate environments.
Creative and innovative minds had seen the potentials of using this technology in connecting people for purposes of dating, friendship, and socializing.
The idea encompasses all forms of interaction between individuals thereby opening a lot of possibilities that go beyond what you can imagine.
Here are some of the companies that are currently making waves in the social and dating department by using reliable and efficient IVR Systems to connect people;
Friend-O-Phone: This dating company regards itself as the World’s first IVR and web-based matchmaking website. It makes use of an innovative combination of both IVR-based and internet-based matchmaking systems that enables its users to quickly find romance and friendship.
It connects people with the same interests through an IVR system with selections based on gender, age, and specific location.
Although it’s relatively easy to use and navigate, several options have to be made before getting into an actual conversation or phone date. The good news is that users can keep an eye on their specific target and stick to that option.
Chatline Dating: This chat line company can be traced way back to 1995. Along with a solid history in the field of phone dating, it is also known for using the most advanced system in connecting its millions of users. Over the years, it has maintained a steady reputation due to its reliability and unwavering connection.
To this date, ChatlineDating makes use of an innovative IVR technology to ensure that its users get the best experience in phone dating. Its current IVR system remains to be one of the most user-friendly, clear, concise, and dynamic in nature.
the chat line numbers: Fresh and relatively new in the field of chat lines, thechatlinenumbers has firmly made its way in the market due to its highly intuitive and robust IVR system. It also takes pride in its energetic and youthful chat line community which is protected and kept secure by the entire system.
Users can easily navigate through the chat line system and access other members straightaway by following basic instructions. The company understands the fact that callers are not interested to …Read More
One of the factors that can make or break a real estate company is the relationship it has with its clients. Aside from providing quality services, assistance, and options that guarantee value for money, real estate companies and their agents need to keep their clients satisfied and happy. The key to achieving this is through proper and professional communication.
Buying a property is a major decision that requires significant investment. It is natural for clients to seek properties that meet their specific requirements and lifestyle. Real estate agents are used to being bombarded with questions and inquiries from clients with different circumstances.
And in order to prosper in the industry, these queries must be addressed effectively through proper communication. Here are different scenarios concerning real estate business that can be addressed through various communication solutions;
Moving to a new place also means acquiring a property that you can call your new “home”. Your first move might be to contact a local real estate agent that can guide you through the process.
For instance, you’re browsing through Properties Miami website and you want to inquire about residential properties. You would need to make multiple phone calls to communicate with your real estate agent or with the real estate company.
A good communication solution is by purchasing Skype to phone call credits which will allow you to make international calls; or by investing in magicJack (VoIP phone service) which is a device that allows users to make unlimited phone calls to the U.S. and Canada from another country.
Skype-to-phone call-in services may be viewed as a good option if you are able to manage the length of your international phone calls. Otherwise, you may purchase and set up a magicJack number which will allow you to have unlimited incoming and outgoing calls any time of the day for an annual fee of $39.
It is natural for real estate agents to update their clients about any issues, concerns, or developments in the real estate market. Modern technology has made communication possible for people across all borders.
Social media messaging apps like Facebook, Instagram and Twitter have become useful in keeping people in touch for both personal and professional matters. Other apps that can serve a purpose are IMO, Viber, Skype, and Facetime.
Other convenient and cost-effective communication solutions that can make it possible for real estate agents and other concerned parties to contact clients from abroad via web conferencing are; Google Hangouts, GoToMeeting, Fuze Meeting, and Unified Meeting 5.
These platforms also offer stable and professional solutions conducive to business communications because several individuals can take part in the conference. The accessibility of video calls also makes it possible for agents to give their clients a virtual tour of different properties including the surrounding neighborhood.
Real estate companies receive a lot of phone calls from clients and other individuals on a daily …Read More
Interactive Voice Response (IVR) is a commonly-used first line of interaction for a client who is trying to get in touch with a company or business. There are countless guidelines and published articles concerning ways to set up an IVR in the most convenient and positive way. Still, there are some clients and consumers who find the voice prompts and IVR menus as frustrating especially when they specifically want to speak with a live agent or a representative of the company.
IVR’s are usually configured depending on the system used, nature of business, and company set up. In general, they have standard features which are geared towards creating a direct and clear-cut interaction that can guide callers accordingly.
However, regardless of how good the intentions are, there are times when IVR systems fail to meet consumer expectations; and lead to far more inconveniences rather than customer benefits. Here are some instances;
IVR’s are supposed to be helpful and beneficial to callers. Therefore, it is best to avoid making complex and complicated menus for IVR’s. Nothing can make a frustrated consumer even more upset than having to listen to guidelines and instructions.
The recommended menu level or “phone tree” for IVR’s should be limited to only three according to Jason Stephen Ali of BroadConnect. A complex and multi-level IVR can only make consumers lose interest in the company and give them the impression that they are being trapped.
Consumers feel bad when they get that feeling of “being tricked” whenever they make calls to certain companies – especially service providers. Therefore, IVR’s must be set up in such a way that they make perfect sense to consumers to ensure faster and more efficient call routing. For example press 1 for English, press 2 for Spanish; instead of press 1 for English, press 8 for Spanish.
The flow of the menu should not be misleading and should create an order that makes perfect sense. This is one thing that makes companies such as ChatlineDating successful; because it creates a sensible and intuitive workflow that conveniently redirects every caller.
Companies that receive a massive volume of calls every day should give consideration to their callers. Not everyone has the time, patience, and resources to wait on hold. Busy lines and live agents that are currently engaged to other callers can cause a lot of inconvenience to other callers, and IVR’s that don’t offer a call-back option can be extremely frustrating.
To improve the quality of service and to maximize the features of IVR, companies are encouraged to set an option that allows the callers to leave their contact details so they can expect a call-back as soon as a service agent or representative becomes available for them. Call-back options are highly recommended for banks, telecom companies, insurance companies, and other service providers.